Once your order has been placed, you will receive a confirmation email with tracking details. You can also log in to your account at msimade.com to view the status of your order at any time. If you need further assistance, please contact us at +971 54 744 7400 or info@msimade.com.

After completing your purchase, you will receive an order confirmation email with your order number and details. If you do not receive this email within a few minutes, please check your spam folder or contact our customer service team for confirmation.

We want you to love your purchase. If for any reason you are not satisfied, you may return eligible items within 14 days of receipt for an exchange or refund. Please ensure the items are unused, in their original packaging, and accompanied by proof of purchase. To initiate a return, email us at info@msimade.com or visit our store:

Store Address
11250 The Oberoi Centre, Business Bay, Dubai, UAE

If you need to cancel or amend your order, please contact us as soon as possible at +971 54 744 7400. We will do our best to accommodate your request before your order is processed. Once shipped, orders cannot be modified or cancelled.

Joining our loyalty program is simple. Create an account at msimade.com and start earning points every time you shop. You’ll also gain access to exclusive rewards, special offers, and member-only events.

Yes, your rewards points can be redeemed at checkout on msimade.com or in-store during our opening hours. Points can be applied toward discounts on future purchases.